PiperSpin Privacy Policy
Last updated: December 15, 2025
At PiperSpin, we are committed to protecting your privacy in compliance with the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.
Information We Collect
We collect personal information such as your name, email address, date of birth, residential address, and government-issued identification to comply with AUSTRAC's Applicable Customer Identification Procedures (ACIP) and prevent money laundering.[1] We also gather financial details, including payment information and transaction history, as required for Know Your Customer (KYC) verification before providing services.[2] Usage data, such as IP address, device information, and betting patterns, is collected to monitor for responsible gambling and detect suspicious activity.[2] This information is obtained when you register, deposit funds, or interact with our platform.
How We Use Your Information
We use your personal information to verify your identity, process transactions, and provide gambling services in line with Australian regulations.[1] It enables us to personalise your experience, improve our platform, and conduct player profiling for responsible gambling, including monitoring for harm indicators like excessive play.[2] We also use data for ongoing Customer Due Diligence (CDD), fraud prevention, and compliance with anti-money laundering laws.[2] Aggregated usage data helps us analyse trends and enhance service security.
Information Sharing
We share personal information only with trusted service providers, such as payment processors and identity verification partners, under strict confidentiality agreements.[2] Disclosure may occur if required by law, including to AUSTRAC for ACIP compliance or law enforcement in cases of suspected criminal activity.[1] We do not sell your data to third parties.
Data Security
We implement robust security measures, including encryption of personal and financial data, secure servers, and ISO/IEC 27001-aligned Information Security Management Systems to protect against unauthorised access.[2] Regular vulnerability assessments, penetration testing, and continuous monitoring detect and respond to potential breaches promptly.[2] Access to your information is restricted to authorised personnel only, with policies ensuring compliance with the Privacy Act 1988 (Cth).[4] In the event of a data breach, we will notify affected individuals and the Office of the Australian Information Commissioner as required.
Your Rights
Under the Privacy Act 1988 (Cth), you have the right to access, correct, or delete your personal information by contacting us.[4] You may request details of how we hold your data, withdraw consent for certain processing, or object to its use for direct marketing.[4] For identity verification or responsible gambling purposes, some data retention is mandatory under AUSTRAC rules.[1] We respond to such requests within 30 days, subject to legal exemptions.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance site functionality, analyse usage, and monitor betting patterns for responsible gambling compliance.[2] You can manage cookie preferences through your browser settings, though disabling them may affect platform performance. Our policy ensures transparency in data collection as per Australian privacy standards.[4]
Contact Us
For privacy concerns or to exercise your rights, please contact our Data Protection Officer.
[email protected]